The Swan Hotel, Stafford

46-46A Greengate Street, Stafford, ST16 2JA
3 star

The Swan Hotel is a Quality Independent hotel located in the heart of Stafford Town Centre and has been lovingly restored. We have 31 quality bedrooms...

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9/10 Overall rating

Category Average Rating
9/10 Check-in process
9/10 Your room
8/10 Working order of facilities / equipment
9/10 Order and cleanliness of the hotel
9/10 Performance of staff
9/10 Overall experience
9/10 Overall value for money
  • 9/10 Liam (Mature couple) 

    from Leek , GB on  November 6, 2007

    "The only thing I would say is that breakfast ought to be included in the price" (97461856)

    Excellent room. Very large

    2 of 2 people found this review helpful:

  • 8/10 Brian (Mature couple) 

    from Ryde , GB on  January 22, 2008

    "Very Good!" (97507913)

    Good, spacious room!

    very noisey bathroom fan!

    1 of 1 people found this review helpful:

  • 9/10 Carolanne (Mature couple) 

    from Stoke on tent , GB on  October 16, 2007

    "Both my husband and I travel all over the world for both business and pleasure and found that the staff at the hotel were very friendly. We stayed at the hotel as we were meeting work collegues for dinner and arrived back at the hotel after midnight, the night porter was one of the most proffesion and friendly members of staff we have ever met during a stay at a british hotel (something you only get when travelling abroad) - he is to be commended as were all the staff. We would definatly recommend and stay here again. The breakfast was good and the room spacious and clean." (97939192)

    Our stay at the Swan was very good, and the staff really professional and friendly.

    The shower could have worked better, but it would not put us off staying again.

    1 of 1 people found this review helpful:

  • 10/10 Alison (Mature couple) 

    from Hove , GB on  June 5, 2007

    Clean and well laid out

    1 of 1 people found this review helpful:

  • 10/10 Daniel (Young couple) 

    from Bradford , GB on  May 31, 2007

    "A very elegant hotel with very friendly staff and great value for money! I have stayed in many hotels in my time and the swan hotel is one of the best hotels i have stayed in. If there was a mini bar and a gym this would definetly be a five star all the way!!" (99285052)

    Very clean, comfortable and spacious

    1 of 1 people found this review helpful:

  • 10/10 Martin (Young couple) 

    from Manchester , GB on  May 31, 2007

    Everything was fine. Good to see happy, helpful staff. Thankyou

    1 of 1 people found this review helpful:

  • 10/10 Anonymous (Group of work colleagues) 

    on  July 11, 2008

    "Vey happy with accomodation & service." (97952800)

    Nice restaurant-very good breakfast & dinner Staff all helpful & friendly

  • 8/10 Anonymous (Solo business traveller) 

    on  May 30, 2007

    "A nice hotel. The room and bathroom were clean and spacious and the staff friendly." (99382154)

    1 of 1 people found this review helpful:

  • 9/10 Laura (Young couple) 

    from Ascot , GB on  May 5, 2007

    "One of the nicest hotels we have stayed in, would definately recommened it to anyone. I would have liked to have known that it was on the main high street so we could have found it better, i dont think the fact it was on the high street would have deterred me from going." (99859172)

    Rooms were lovely, clean and well decorated. The bathroom was gorgeous, spacious and well-looked after. We were only staying for the one night but found everything we needed in the hotel, the restaurant was amazing as was the bar and we had so much help from the staff as they assisted us in booking a restaurant table and with our bags.

    The room was slightly dingy as our room faced a brick wall, some of the television channels did not work.

    2 of 2 people found this review helpful:

  • 8/10 Anonymous (Mature couple) 

    on  July 8, 2008

    "Thoroughly enjoyable, staff were friendly and the facilities were very good and very central to town." (99788493)

    The room and ensuite was nicely furnished and very comfortable.

    There wasn't an appropriate electrical point to boil the kettle, it had to be placed on the floor infront of the ensuite door that wasn't ideal also the floor boards creaked quite a bit.

  • 10/10 Lucia (Young couple) 

    from Trowbridge , GB on  June 13, 2008

    "Loved it!" (97915074)

    Everything about the hotel was great, free parking right behind the hotel, friendly and competent staff, lovely room, great bar and restaurant, enjoyable breakfast - I would recommend this hotel to anyone staying in Stafford!

  • 9/10 O'neill (Solo business traveller) 

    from Bushey , GB on  May 3, 2008

    "Great hotel, with good reasonably priced food in the restaurant. The bar staff needed prompting every time a drink was required though!!!" (97604464)

    Excellent value for money, centrally situated.

    creaky floorboards all over the hotel

  • 9/10 Stephen (Young couple) 

    from Leeds , GB on  February 23, 2008

    "No complaints at all apart from the fact that when we went back to the hotel for a few drinks, the bar was heaving. Could have done with a couple more bar staff. Otherwise excellent and would definitely return." (97044218)

    Fantastic room and excellent service

    Bar - Very hard to get served.

  • 10/10 Hannah (Young couple) 

    from Birmingham , GB on  April 5, 2007

    "The location was great, being on the high street gave us good access to the town and to other areas. The staff were very helpful and friendly. The room was clean and spacious with a nice view of the church. The food in the restaurant was lovely with good prices." (99984233)

    The hotel room was very clean and the service was very good.

    There was nothing I disliked, I was very happy with my stay but if I have to write something, the check out time was 10:00 which made the morning a rush.

    1 of 1 people found this review helpful:

  • 9/10 Raymond (Mature couple) 

    from Barrow-in-furness , GB on  February 16, 2008

    "The hotel is well situated in the town and is full of character, rooms are well equipped, warm and comfortable. The food selection was good, we particularly liked the seating areas in the courtyard and central aisled bar. The staff were friendly and attentive, making our visit an overall pleasure." (97662497)

    Centrally located hotel with much character, well served with friendly and efficient staff.

    Car parking difficult on busy days and you have to get a permit from reception to avoid penalties.

  • 7/10 Anonymous (Solo business traveller) 

    on  December 13, 2007

    "it would be nice if you let the customers to know if they was going to be a function and then make a decision if to book or not. being on a bussenes meeting and having a good night sleep was not nice experience." (97236367)

    the area it was in the town center

    there was a function the night i stayed which i was not notified before which disturebed my sleeping, and i love my hot bath the water was not hot and i was very let down by it, for the money i paid

  • 9/10 Anonymous (Mature couple) 

    on  June 25, 2007

    Central location, various bars and coffee shop. Excellent food

  • 9/10 Bernadette (Young couple) 

    from Lurgan , United Kingdom;GB on  October 31, 2006

    "We found our stay totally enjoyable. Having travelled from Ireland the staff made us feel very welcome. we found the location to be excellent also. we dined in the resturant and the food was faultless also the breakfast was to a very high standard as were the waiters and waitresses" (3305216582)

    the rooms were excellent hotel in general very high standard and enjoyable. Food was also excellent as were all the staff very polite and attentive to our every needs.

    I couldn't find any fault with it at all.

    1 of 1 people found this review helpful:

  • 9/10 Chris (Young couple) 

    from Taunton , GB on  May 15, 2007

    "The Swan hotel is a beautiful building both inside and out, set in a lovely area. The rooms are lovely with all facilities provided and the breakfast times are very flexible if you wish to eat in your room." (99993684)

    The room was beautifully presented,with all facilities working and extras such as a fan provided.

    The windows didn't open, but apart from that no complaints!

  • 10/10 Nathan (Young couple) 

    from Worthing , GB on  May 9, 2007

    "Very stylish hotel with great bar and outside area. Staff made you feel very welcome. Hotel in the middle of town and good for all amenities. Would definately book again when in the area." (99631362)

    Very friendly staff, stylish hotel and great value for money !!

  • 8/10 Anonymous (Mature couple) 

    on  March 23, 2007

    "Gennerally very pleased with our choice of hotel." (99656453)

    Bed and food very good.

    Low wattage bedside-lights positioned behind side curtains. Only one easy chair.

  • 9/10 Pauline (Solo leisure traveller) 

    from Ponteland , United Kingdom;GB on  March 17, 2007

    The room.

    Nothing to dislike about it.

  • 10/10 Anonymous (Young couple) 

    on  January 17, 2007

    The central location, excellent staff and beautifully decorated room.

    The fact that it only had a shower. A bath would have been nice to use.

  • 9/10 Rebecca (Young couple) 

    from Cublington , United Kingdom;GB on  December 12, 2006

    "The hotel was very nice and although surprised by the location everything was very close by. The staff were very welcoming and the hotel itself seemed the place to be in Stafford. Would definately stay there again should the need arise. Overall very happy with the whole process." (99700497)

    The hotel was beutifully presented and the staff were very polite, the room was spacious and very clean.

    was a little surprised by the location and it was difficult to find as in the main town centre on a pedestrian walkway and the instructions didnt mention this.

  • 8/10 Anonymous (Young couple) 

    on  November 21, 2006

    Clean, friendly staff, nice atmosphere, good facilities

    Quite noisy from bar area til late

  • 8/10 John (Solo business traveller) 

    from Brighton , United Kingdom;GB on  November 10, 2006

    "No real problems. Only telly above. Car park notice outside not clear about receiving a windscreen voucher." (99200448)

    Good, clean accomodation, reasonable value for money.

    Television did not work properly, poor reception. Could not receive films.

  • 10/10 Alan (Group of adult friends) 

    from Pendlebury , United Kingdom;GB on  November 7, 2006

    "absolutely spot on accomodation," (99469758)

    very central, great dining and bar facilities will stay again

  • 9/10 Anonymous (Young couple) 

    on  November 3, 2006

    Location, location, location, right in the heart of stafford with easy access to all major roads... ready to explore!

    I thought that sometimes staff were very unhelpful... and the fact that we arrived late at night and had to take all our luggage through the packed bar to get to the reception desk.

  • 10/10 Claire (Young couple) 

    from Chepstow , United Kingdom;GB on  October 26, 2006

    "Like i say, The Swan is THE place to stay if visiting Stafford, ideally positioned in the town centre, free car parking - you need a permit from the desk. Superb friendly and helpful staff, fabulous food, good sized room, very clean, very, very comfy bed. I didn't want to leave and would love to go back. I cannot rate this hotel highly enough and i am quite a fussy person too!" (99934238)

    the bed was incredibly comfy, bathroom was gleaming it was so clean, teddy on the bed was a nice touch! all the staff were extremely friendly and polite, and the food was fantastic! i have stayed in a fair few hotels and this has been the best yet, would most definitely stay again.

    Hard to think of anything, but maybe they could oil the hinges on the doors, we had squeaky doors near our room, i woke a few times because of them.

  • 8/10 Anonymous (Mature couple) 

    on  September 3, 2006

    "Extremely well located and convenient hotel to stay whilst in the area. The food was excellent and the bedroom accomodation was tastefully furnished with generously porportioned rooms. On site free parking was a bonus." (3305234490)

    The room was very spacious and well furnished with taste it was well located in the town and convenient for our visit and had free parking

    The bathroom bath side kept disconnecting from its fixing and there were areas of mould growth on the tile grout which I always think looks off putting

  • 8/10 Gillian (Mature couple) 

    from Liverpool , United Kingdom;GB on  September 1, 2006

    "WHEN WE ARRIVED OUR ROOM WASN'T READY BUT THIS WAS DEALT WITH QUICKLY AND EFFICIENTLY. WE HAD OUR EVENING MEAL AY THE HOTEL AND WE REALLY ENJOYED IT. WE CAME AWAY FEELING RELAXED AND HAPPY. THE ONLY SLIGHTLY NEGATIVE COMMENT WE COULD MAKE WOULD BE THAT A LATER CHECK OUT TIME WOULD BE BENEFICIAL. BUT WE DID ENJOY OUR STAY AND WOULD USE THE SWAN AGAIN." (3305265058)

    Fresh contemporary accomodation. Friendly and professional staff who seemed really happy.

  • 10/10 Philip (Mature couple) 

    from Edinburgh , United Kingdom;GB on  August 25, 2006

    "The Swan at Stafford was an excellent choice. The location is ideal to visit the town. The staff were very friendly, polite and helpful. The food was wonderful, excellent value for money with equally impeccable service. I would recommend the Swan to anyone visiting Stafford. Without a doubt it is a gem within the Midlands. Thanks for making a short stay so enjoyable." (3305148247)

    Modern, clean and comfortable, with excellent in-room facilities.

  • 9/10 Henry (Mature couple) 

    from Stacksteads bacup , United Kingdom;GB on  August 3, 2006

    All the staff extremly friendly room very clean

    The fact that when we returned to the hotel around ten o clock we were told the bar was operating a one out one in policy so we either went back out for a drink or back to our room. A private lounge for guests could be available.

  • 9/10 Stephanie (Mature couple) 

    from Ap0 , United States;US on  July 9, 2006

    "Everything was straightforward and the booking met our expectations." (3304768107)

    We arrived late and reception staff were very accomodating and helpful and were in the morning as well. We took a very nice walk/jog around the area. Surroundings are great.

    Can't think of anything.

  • 8/10 Anonymous (Mature couple) 

    on  July 8, 2006

    "We have stayed at the Swan before and have always found the accomodation very satisfactory. It is a good central location to Stafford, which in summer has beautiful floral displays." (3304151727)

    Central location.

  • 10/10 Anonymous (Mature couple) 

    on  July 5, 2006

    decor, situation, staff, food and drink, air conditioning, car parking

  • 10/10 Eddie (Solo business traveller) 

    from Surbiton , United Kingdom;GB on  June 9, 2006

    "Very pleasant" (3304798332)

    Very good

  • 10/10 Beth (Young couple) 

    from Beckenham , United Kingdom;GB on  May 25, 2006

    "The standard of the Hotel overall was very high and excellent value for money. From the moment we entered the staff were polite, friendly and helpful and really made our stay pleasurable. The location of the hotel was ideal for us as we were able to pop to the shops easily and there were plenty of restaurants to choose from close by. I would definitely recommend this hotel and would return if I were ever in Stafford again in the future." (3304535340)

  • 9/10 Gary (Young couple) 

    from Harrow , United Kingdom;GB on  May 24, 2006

    "From the outside the hotel appears to be a medicore pub. Once inside it is more than worthy of three stars. Although compact, it is modern and convient for all Stafford's amenitites. The staff were courteous and ultra efficient. The room was of a high specific and everything was catered for. The hotel itself has a buzzing bar full of a young trendy local crowd...but don't worry this closes at 11pm so you can get some sleep. The town is beautiful, nice and clean and their is plenty of nightlife if you want to carry on partying." (3304619996)

    High Spec Room - Plasma TV etc. Great location. Views of Church

    Floor was old and uneven

  • 9/10 Anonymous (Young couple) 

    on  April 20, 2006

    Value,comfort and a very nice breakfast

  • 9/10 Anonymous (Solo business traveller) 

    on  March 20, 2006

    "One of the best hotels I have stayed in outside of Chester and Manchester. Most small towns do not have the class of hotel as The Swan. As an American that spends 6-8 weeks a year conducting business in the UK, my only regret is that I do not come to this rural area of England very often." (3304344579)

    Within a few minutes walk from train station. Central location to shops and pubs. Staff was very accommodating.

  • 10/10 Rachel (Young couple) 

    from Walsall , United Kingdom;GB on  February 15, 2006

    "The hotel was in an excellent location and really lively. The staff were curteous, the food was excellent and the service was quick, friendly and efficient. There was a group of us that stayed in the hotel and we were all made to feel very comfortable. We all had an excellent stay and would definitely recommend it to anyone staying in the Stafford area" (3304166975)

  • 7/10 Graham (Mature couple) 

    from Brechin , United Kingdom;GB on  January 27, 2006

    "the comments above I feel are constructive and as I have stayed in the Hotel many times there is nothing I would have liked to have Known before booking. I would add that the rooms to the front of the Hotel are very noisy with street cleaners and Bin emptying at unusually early times" (2916274)

    Very Central for Railway Station,Excellent Food,Close to Shops

    Bedrooms could be a little better but understand that the building is very old

  • 8/10 Anonymous (Young couple) 

    on  January 4, 2006

    "We were happy with the situation of the hotel, the room and hospitality of staff." (3304055379)

    Lovely large room, very clean, quiet.

    none

  • 9/10 Anonymous (Group of work colleagues) 

    on  November 29, 2005

    "Quality hotel, excellent rooms, great restaurant with good support. Overall a very enjoyable stay and certainly worthy of a return visit." (2957130)

    Quathe bedroom was lovely

    None as such - a minor issue would be instructions for digibox in bedrooms.

  • 8/10 Anonymous (Solo business traveller) 

    on  November 7, 2005

    Polite, motivated staff

    creaky floorboards

  • 10/10 Anonymous (Mature couple) 

    on  October 27, 2005

    "I would have liked a map of the location of the hotel in a large scale." (2884868)

    It was in the centre of Stafford and the room and meals were excellent.

    It was a long way from the car park to the reception area and it meant passing through a public bar.

  • 9/10 Andrew (Young couple) 

    from London , United Kingdom;GB on  October 25, 2005

    The welcome when we arrived was lovely and having the doors opened by the security personnel made us feel pampered The directions were bery good and easy to follow

    Squeeky floorboards!

  • 9/10 Gail (Young couple) 

    from Stockport , United Kingdom;GB on  October 11, 2005

    "The hotel was excellent, the staff were attentive and friendly, the decoration was new and stylish it has a large bar area and restaurant and is right in the heart of Stafford." (2835734)

    The bedroom was of a good size with neutral but stylish decoration. It was very clean and comfortable and had all the amenities you could wish for.

  • 10/10 Anonymous (Mature couple) 

    on  October 5, 2005

    "Generally a great place to stay. Would have like to known that there was broadband available in the hotel rooms. Directions and map on the hotel website are not easy to follow, which resulted in us driving around town for 30 minutes, needless to say they require a better map on the website." (2778396)

    Clean, very good size room, well appointed.

    Better double or triple glazing to windows to reduce noise from late night drinkers going home.

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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