St Giles Hotel & Leisure Club, London
Bedford Avenue, London, WC1B 3GH
Arguably the most central hotel in London, located in the heart of the West End at the foot of Oxford Street with the whole of London on your doorstep.
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Rooms from £89
(approx. $134) per night
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7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 6/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Anonymous ( Group of work colleagues)
on October 16, 2008
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Anonymous ( Solo business traveller)
on November 10, 2008
The room was described as a "delux double" but was a very tightly fitted corner room situated at the far end of the West Tower. The West Tower was of a very poor quality overall.
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Valerie ( Group of work colleagues)
from Blackpool , GB on August 5, 2008
"had a great weekend, would definitly stay again." (97548785)
hotel in excellent position for all shopping, theatre's and nights out. breakfast was good and plenty of it.
rooms quite small and dated but clean
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Anonymous ( Other)
on November 3, 2008
"Would definitely stay again - the location is fantastic!" (107952403)
Staff helpful and efficient - hotel clean - location, location, location!
Room was very small ... but I didn't spend much time in it as I was travelling with colleagues - hairdryer was broken! Tried the internet in the pcs on the mezzanine level - spent
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Anonymous ( Solo business traveller)
on October 29, 2008
"Only stay at this hotel if you are desperate for somewhere central in London, at least the bar is in good condition and open till late!" (107669066)
decent bar
Very disappointed with The Giles Hotel. Not what I expected at all, and feel their website and images of hotel completely misrepresent the condition that the hotel is in now. Room was very dated and cold because the entire central heating system for the hotel wasn't on! For October this is nothing short of completely scandalous. Bathroom was in terrible condition. I didn't go for breakfast, which was just as well when I saw the enormous queue to get into the restaurant.
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Jan ( Solo business traveller)
from Barcelona , ES on October 19, 2008
Location, speed of check-in and exit
No internet facility in room (REALLY problematic!)
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Anonymous ( Solo business traveller)
on August 1, 2008
the room was clean and tidy and I was very impressed when I spoke on the phone with a member of staff who was very helpful at giving me directions.
i didnt expect the room to be so small at such a high rate. It was very hot and although there is a fan it was very noisy, the blinds were quite poor at blocking any light out and the shower was cold in the morning.
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Anonymous ( Mature couple)
on October 7, 2008
"You get what you pay for - cheap for central London" (97684502)
Location
Very Small Room Can be noisy Waiting over 5 minutes for a lift on 9th floor
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Mogens ( Group of adult friends)
from Roedovre , DK on October 7, 2008
Staff. The holtel has a good position.
Too few elevators. Chaos i the breakfastroom.
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Tony ( Mature couple)
from North ferriby , GB on October 4, 2008
Clean
Small room, lack of facilities, tired room, no air conditioning
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Robert ( Mature couple)
from Stoke on trent , GB on July 30, 2008
"Nice hotel, would recommend it to friends visiting London for sight-seeing" (97280146)
Clean room, central located for site-seeing, good local restaurants
NCP car park not well signed
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Claire ( Young couple)
from Dunstable, beds , GB on September 30, 2008
"Good, clean hotel in a great location" (107495440)
Great location, good value for money.
Tap in bathroom squirted over you when you put it on.
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Anonymous ( Young couple)
on September 18, 2008
"I would recommend to friends to stay at your Hotel" (107156275)
The female trainee on the Check in desk was polite, neatly attired, pleasent and she had a smile. I would like to complement her. Also the African gentleman at the information desk was polite friendly and quite helpful.
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Anonymous ( Solo business traveller)
on September 12, 2008
"Good, I would stay again but only for 1 night unless I was returning with friends or family were by I would recommend this hotel due to its central location and clean facilities." (107211559)
It was a quick process to check in and the room was clean.
I wasn't asked at check-in whether I wanted to have breakfast and the building wasn't signed very well as to where the restaurants were. I also thought the rooms could do with being sound proofed a bit more.
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Matthew ( Group of work colleagues)
from Truro , GB on July 21, 2008
"Overal i had a fantastic stay no problems great room, comfortable sleep easy cheaking in and out i will be staying with you everytime i come up to london now i was so happy with my stay, and my friend staying with me was really happy with everything overall!! cya again soon cheers." (108036476)
The room, hotel-service and general Atmosphere and service was exellent i will definitely recommend you to friends and i will be staying there in the future.
I was thrilled with everything no bad points what so ever..
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Anonymous ( Young couple)
on August 6, 2008
"The hotel being close to the tube station and theatre made it very convieniant but the room wasn't very inviting." (108056167)
Location was amazing. Breakfast was great.
The hotel was very hot, the air conditioning didn't seem very effective, the room was very small and noisey also there weren't many towels.
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Patricia ( Mature couple)
from Coventry , GB on September 4, 2008
"We always come back to you so I would say good. If there has been a problem the staff have sorted it out and have also been able to give us a refund in one instance" (97193026)
Close to all we need, very reasonably marketed. The rooms seem to be well sound proofed from adjoining rooms, free safe for valuables.
Only constructive criticism ie windows could open a bit more but I understand why not, The toilet obviously doesn't get a good scrub as inside the bowl is brown which could easily be avoided with lime scale cleaner and brush - it just makes me wonder if the rest has been done with anti bacterial cleaner etc. We stayed 2 nights but after room was cleaned after 1st night the shower cubicle had not. We do not use facilities for breakfast because of the queuing but there are plenty of places in the vicinity so not a problem after all you only have so much room. Even though we were on 9th floor we could hear revellers in the street but again not something you can manage, just seemed strange as we were so far up.
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Anthony ( Family with young children)
from Cork , IE on July 16, 2008
"No problems experienced. Location is excellent." (97874700)
Location, Price
Needs refubishment such as carpets etc
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Anonymous ( Group of work colleagues)
on August 29, 2008
"Not bad for value in central london" (107104291)
Room was clean and had really goo d views
Staff not very polite at reception, the receptionist who booked us in was a trainee and didn't know what she was doing, but the other staff around didn't help her. We weren't explained how to use the room key or where any where was in the hotel or if we had any questions.
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Ian ( Other)
from York , GB on July 13, 2008
"The hotel was generally good but some of the staff could do with a review on customer service - a smile and a thank you go a long way!" (108006762)
The communal areas were of a very high standard, the room was clean and had everything that was needed.
The young man on check in barely spoke to us - i appreciate he was undergoing training but a smile and a sorry you had to wait would have gone a long way. The hotel name outside was not lit up on a night which made it difficult to spot when coming out of the tube station.
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Nicola ( Solo leisure traveller)
from Bristol , GB on August 27, 2008
"Second time I have stayed in this hotel and will do again." (108050507)
Good central location
Could do with a lick of paint in the corridors
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Anonymous ( Other)
on July 6, 2008
"Would not stay there again in a hurry, I felt it was exspensive for what we got.." (99443488)
The bed was clean and comfortable.. Nice but exspensive bar.
The room was extremely small, the shower was cold both in the evening and the morning. Very limited choice of tea and coffee, like many people I used de-caffinated coffee.(this choice was not available). The breakfast was only just adequate, I felt it was like eating in a canteen and the full breakfast was badly cooked and again with limited choice,(not the best 3 star hotel i have stayed in). You have to wait a long time for a lift, as there are about 11 floors, we were on 6 and had to wait about 10 minutes, not good if you are in a hurry..
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Anonymous ( Same sex couple)
on August 13, 2008
"Fine for a weekend break but as rooms were small any longer would be too much" (97132628)
lovely friendly staff and very central to everything
small rooms that need updating compared to the front reception etc
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Anonymous ( Same sex couple)
on July 3, 2008
"Would stay there again. " (108062161)
Great location.
Small room.
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Lisa ( Young couple)
from Belfast , GB on July 2, 2008
"Lovely, central hotel with friendly, helpful staff." (97992165)
Excellent location, friendly and helpful staff. Comfortable room with good facilities.
Check in was a disaster. We arrived early and left our luggage but were not told to complete the paper work. When we returned at 14:30 to check in, we were told our room was not ready/cleaned, and may not be till later that evening, as we hadn't completed paper work on arrival at 10:00. We had a further one and a half hours to wait before we could check in which is very inconsiderate.
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Anonymous ( Mature couple)
on August 5, 2008
"For the purpose of our stay this hotel was excellent value for money, room and facilities adequate and in a perfect location." (108016710)
Location was our main priority and this hotel certainly was within easy access to all West End attractions.
Hotel reception when arrived was extremely busy and a queueing system was in place, a few more members of staff working on reception wouldn't have gone a miss, during what was a very busy period.
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Anonymous ( Same sex couple)
on June 26, 2008
"Great for an overnight stay." (97529990)
The location is good for shopping and sightseeing being very close to the underground. Great value for such a central location.
The room was on the small side.
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Anonymous ( Group of work colleagues)
on June 9, 2008
couldnt get the cold water to work in the shower
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Robert w ( Mature couple)
from Qala, gozo , MT on June 14, 2008
"This is the third time that we have stayed at the St Giles and again the overall experience was nothing less than very pleasant." (97097981)
Staff are polite and helpful, cleanliness of room not to be faulted, overall organisation is very good.
The step down from the shower is rather high, making one feel that without something to hold onto could easily lead to a fall. We were disappointed at having to accept a smoking room on our first night, however it was corrected on the second day.
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Anonymous ( Mature couple)
on July 31, 2008
"will stay with you again. will recommend you to friends" (107108935)
excellent staffand food
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Ellen ( Solo leisure traveller)
from Chicago , US on July 28, 2008
Great Location, safe neighborhood.
Internet connection did not work. Tried my cable and hotel's cable. Had no problem with my cable at next hotel at Brussels.
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Anonymous ( Group of work colleagues)
on July 28, 2008
"I often stay here - it is a good hotel in a good location." (108065483)
Great leisure facilities. Clean room. Pleasant staff. Good location
Incredibly hot! Air con would be a huge improvement.
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Anonymous ( Solo business traveller)
on May 21, 2008
Near to the city and the shoppingarea/restaurant area
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Jennifer ( Mature couple)
from Taunton , GB on July 22, 2008
"We had a lovely time in London, and the hotel could not have been better situated." (97553948)
Pleasnt and helpful young man booked us in. Room clean, and beds comfortable. Very pleased.
No bad points.
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Anonymous ( Group of work colleagues)
on June 3, 2008
"Reasonable value for money for central London location." (97301007)
Good location, close to the Tube and central London.
Breakfast quality poor.
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Melanie ( Group of work colleagues)
from Peacehaven , GB on August 22, 2008
"complete disgust and disappointment, your advertising of the hotel should be reported to trading standards" (97408568)
fleas, dirt, poor service, grubby rooms, smelly rooms, dirty mattresses, more like a hostel
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Anonymous ( Solo leisure traveller)
on June 1, 2008
"Room was functional, hotel was well-located for my purposes, and staff were helpful, particularly the concierge staff." (97751949)
Room basically worked as needed, except that toilet-paper holder was broken. Coffee-maker in room.
Drink machines on lower two floors would not take Pound coins; no apparent effort being made to fix them (desk staff said they "sometimes work"). Room was very small.
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Matthew ( Young couple)
from Walsall , GB on May 19, 2008
"Great hotel friendly staff would stay there again" (97210483)
Great posiion for the underground and shopping
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Anonymous ( Group of work colleagues)
on July 11, 2008
roomhad tea and coffee and decent shower
Too many trainees checking in guests and they did not know what they were doing. The safe didnt work but got fixed and the hot water tap didnt turn off in my room and my mum didnt have hot water in her taps. Quite noisy as well with traffic and other guests.
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Anonymous ( Solo leisure traveller)
on May 17, 2008
"it was alright. i would love to come back again sometime." (97178001)
friendly poeple relax, very central to all the establishments
i was at at the sith floor end room and i could hear the buliders and at nite too.
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Kevin ( Family with older children)
from Worksop , GB on May 21, 2008
"Excellent value for money within easy reach of all attractions. Parking facilities excellent and a very cheap rate, £15 for 24 hours secure parking - How cheap is that!!! Have recommended this Hotel to all family and friends." (97505462)
Excellent parking facilities with economic charge, within walking dfistance of all attractions & theatres
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Annette ( Mature couple)
from Milton keynes , GB on May 9, 2008
"very freindly staff and efficient check in and out" (97743338)
central and easy to access
room quite small
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John ( Solo leisure traveller)
from Plymouth , GB on May 8, 2008
"The room was very small BUT comfortable, clean and quiet. It had all I needed for a short break." (97318127)
Quiet and comfortable
At times it seemed to take ages for the lift to arrive.
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Anonymous ( Group of work colleagues)
on June 11, 2008
"Great centrally located hotel perfect for overnight stays or weekend breaks in London" (97195784)
central location
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Anonymous ( Mature couple)
on June 6, 2008
"Very poor indeed" (97349082)
Online booking efficient
Extensive list. Generally very slow/poorly organised and pedantic. Booking in took ~45 minutes and so made us late for an evening appointment. Bureaucracy over procedure for using leisure club meant I was eventually unable to do so due to limited time (a mjor reason for choosing the hotel!).
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Satish ( Mature couple)
from Peterborough , GB on June 3, 2008
"The Hotel is very clean and the staff are very friendly and welcoming." (97582319)
Location of the Hotel is perfect for the Westend shows.
The room was small.
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Anonymous ( Mature couple)
on June 2, 2008
"Very good, I would recomend people to book there " (97374211)
The staff very helpfull, and the booking in a dream well done
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Anonymous ( Solo leisure traveller)
on May 30, 2008
"I would prefer to have my bill pre paid when I booked on line. This is the case with most on line booking. I only realised it was not paid a few days before I arrived at the hotel. I mentioned this to the check in clerk and he said a lot of guests make this same assumption." (97583940)
Good
Room had very little natural light, so was dark during daylight hours.
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Andrew ( Mature couple)
from Woodgreen , GB on May 28, 2008
"The check-in was a little slow and when we arrived at our room it was still full of someone else's bags. The staff were appologetic, and gave us another room straight away. The location was fantastic, we were able to walk to China Town for a meal and then onto the theatre and walk back again. The only downside was inadequate double glazing that let in a lot of city noise. We would book again, but next time we would ask for a room facing the rear rather than the front of the hotel." (97090529)
Central Location, very reasonably priced
Poor double glazing letting in a lot of city noise
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Anonymous ( Group of adult friends)
on May 28, 2008
"Overall the hotel was excellent. Staff very pleasant. Rooms a bit on the small side. But the hotel was very central to where we wanted to get to." (97876754)
The accomodation was right in the centre of town, easy to get to places.
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took a long time to get lifts up and down. we were waiting for 15 mins one night to get the lift down, and the stairs were not obvious as an alternative
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