The Chiswick Hotel, London

73 High Rd, Chiswick, London, W4 2LS

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Chiswick Hotel and its serviced apartments are conveniently situated on the broad, tree-lined Chiswick High Road. A mere twenty minutes journey from central Lon... more

 

£ Rooms from £59 (approx. $89) per night
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7/10 Overall rating

Category Average Rating
8/10 Check-in process
7/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
7/10 Overall value for money
  • 7/10 Kenneth ( Same sex couple) 

    from Saughall , GB  on  October 25, 2008

    "i chose this hotel because off its easy location to Hammersmith where i attend BSC training courses.its also has easy access to all transport links to the centre." (107534068)

    much improved accomadation, since i last stopted. very friendly staff.

    1 of 1 people found this review helpful:

  • 9/10 Carol ( Solo business traveller) 

    from Newton-le-willows , GB  on  October 17, 2008

    "A much improved experience compared to the old hotel (pre-renovation). High quality bedrooms and public areas and now a hot buffet breakfast available in the room rate. Attention to detail made it a nice experience, with quality of bedding, towels in bathroom, toiletries and beautifully folded towels - it was a shame to have to open them up for use! I am sure that when the renovation is completed the whole hotel will be a very pleasant place to stay. Only downsides are the trek up the stairs to the top floor and the attic rooms with cramped headroom over the bath and Velux windows in the bedroom which suffer from noise from the road. Friendly and helpful staff." (107564259)

    Hotel is undergoing renovation and the new rooms and public areas are of excellent quality. Comfortable bedrooms and modern well equiped bathrooms. New hot buffet breakfast now served.

    No lift means rooms on top floor difficult to get to. Further disruption to access while renovation work continues. Sound insulation in attic rooms not as good as expected and some traffic noise from busy road, even at night.

    1 of 1 people found this review helpful:

  • 5/10 ( Mature couple) 

    from Sechelt , CA  on  October 16, 2008

    "I expect a hotel to inform me if our stay is going to be interupted by such events as renovations." (107294406)

    The staff were attentive and helpful.

    The hotel was undergoing extensive renovations. The bed allocated to us during our stay on 14/10 was deplorable. Worker coming into our room during our stay to complete a task.

  • 8/10 Anonymous ( Mature couple) 

    on  October 14, 2008

    "Very good value for money - a great base for exploring this part of London" (108016352)

    Location, price, very good information about local area in room

    None (except that there was building work going on outside but it did not affect our stay)

  • 9/10 Nick ( Other) 

    from Fleet , GB  on  October 11, 2008

    "Great hotel, great location... perfect" (107839534)

    Great location

    Hotel was in the middle of refurb, which made parking a bt tricky, but the staff managed this effortlessly.

  • 7/10 Matthew j ( Group of work colleagues) 

    from Illchester , GB  on  September 25, 2008

    "This hotek would be excellent if the parking issues were sorted out, I think the reception staff would have been much better at dealing with guests if they didn't have to deal with difficult parking problems as well as do their job. I would stay at the hotel again if I am in the area but I would look around for one with guaranteed parking first." (107132360)

    Standard of room was excelent, Dining room Staff and quality was very good. Good Location, and good value for money.

    Parking facilities, and lack of windows in the Annex (very high thermostat setting made it unbearably hot for several hours)

  • 5/10 Anonymous ( Mature couple) 

    on  September 17, 2008

    "POOR QUALITY HOTEL IN NEED OF A MAJOR FACELIFT IOT WOULD HAVE BEEN NICE IF SOMEONE HAD ADVIDED US OF THE MAJOR REFURBISMENT GOING ON BEFORE OUR STAY" (99855313)

    THE HOTEL HAD NO DINING ROOM OR BAR AREA OR LOUNGE IT WAS UNDER MAYOR REFURBISMENT WHEN WE WHERE THERE NO SUCH RECEPTION AREA POOR QUALITY OF FOOD FOR BREAKFAST RUDE STAFF IN THE RESTATRANT AREA TOO SMALL FOR THE AMOUNT OF GUESTS THE ONLY GOOD POINT WHERE THE RECEPTION STAFF

  • 5/10 Anonymous ( Mature couple) 

    on  August 19, 2008

    "It was good." (107117643)

    Lovely garden, convenient location for transport links, and close to many good eateries.

    Major refurbishment at the hotel made for a slightly off-putting start.

  • 5/10 Anonymous ( Young couple) 

    on  August 18, 2008

    "not what we expected,certainly nothing like pictures on website. quite disappointing" (97570794)

    staff very friendly and tended promptly to our requirements

    the room hadnt been serviced for our arrival. the room was very shoddy, old and tired furnishings and decor, and so hot and stuffy that we had to have the fan on most of the time. thought we were upgrading to a queensize room, but it turned out only to be very standard with two single beds pushed together.

  • 5/10 Lynette ( Solo business traveller) 

    from Sklibbereen , IE  on  August 17, 2008

    "Manager volunteered to substantially discount my stay after hearing my complaint. Ask for a room at the back of the hotel. No city noise at the back. If the bathrooms were spotless this would be excellent value for a cental safe stay in London. " (107136790)

    Staff very accommodating and friendly. As a single female traveller I felt very safe in this hotel.

    Cleanliness of shower curtain and mould around bath. Have stayed in two rooms both mattresses were not as comfortable as they could have been...thou are they ever?

  • 9/10 Anonymous ( Young couple) 

    on  August 13, 2008

    "great stay - would definately stay again" (107152618)

    Great service by staff

    The room needed air conditioning but overall, everything was excellent

  • 3/10 Michelle ( Young couple) 

    from Dublin , IE  on  August 10, 2008

    "Way over priced. Staff could be friendlier. Dining room stuffy." (107119735)

    The bed was comfortable and the shower was good.

    There were crumbs all over the bed spread and all over the floor. Room very shabby.Bed sheet had large hole and bedside chair had an large brown stain on it.Couldn't get an invoice printed.

  • 7/10 Emma jane ( Group of work colleagues) 

    from Wirral , GB  on  August 5, 2008

    "ok" (108007894)

    In the right place for local shops, pubs and restaurants.

    There was a lot of building work going on and my bed room was just above the building site. I was woken up every morning at 8.30am by drillings and hammering. i was not that impressed with that but when it is finished it will be a great new look for the hotel and would be happy to stay there again.

  • 9/10 Anonymous ( Group of work colleagues) 

    on  July 29, 2008

    " excellect experience" (97228186)

    good location- close to bus and tube and many restaurants. Attractive exterior, very clean, new furnishings, helpful staff

    lobby small,no lift, dining room a bit cramped

  • 7/10 Anonymous ( Group of work colleagues) 

    on  July 22, 2008

    "Perfect if need a cheap hotel in great location, on Chiswick High Road and close to river. " (108098017)

    Great location. Good value for money Clean new bathroom Perfect for what we wanted.

    Undergoing building work so areas of the hotel. However, this did not affect our stay.

  • 4/10 Anonymous ( Group of work colleagues) 

    on  July 21, 2008

    "Adequate but not up to standard of previous visits to this hotel." (97762231)

    Good location for visiting relatives in Chiswick

    Building work being caried out. Ill prepared room - unmade bed and items left by previous occupants.

  • 8/10 Anonymous ( Solo business traveller) 

    on  July 16, 2008

    "Good. I'd definitely stay again, especially because of location and single room availability." (97376834)

    Great location. Great to have access to a kitchen and lounge available with a single room rate. The cleaners were extremely thorough each day.

    Just a small point but the phone broke in the room and then wasn't fixed -- though I admit I was too busy to keep pressing the issue -- so then couldn't call reception when light bulb blew etc.

  • 8/10 David ( Young couple) 

    from Pontypool , GB  on  July 14, 2008

    the hotel was in a great location for a few drinks or a good meal with lots of choice,also some great pubs with good live music.There was a good mix of designer high street names there so plenty to spend your money on.easy access to the tube.

    not many BUT.... To be honest the hotel was having some work done while we were there but it was no problem it could do with updating a bit, everything was fine but the showers are very old in the rooms. not bad really

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  July 8, 2008

    "Comfortable for the shortness of my stay" (97095660)

    You were only charged per items ordered for the cooked breakfast rather than an all-in one charge which I thought was excellent

    There was no bedside table in the single room I stayed in because of the narrowness of the room. I compromised by putting the dressing table stool there although this blocked the door.

  • 10/10 Cath ( Same sex couple) 

    from Devizes , GB  on  July 8, 2008

    "Very good value for money and I would recommend this hotel to anyone staying in Chiswick for any reason. I have already recommended this hotel to my partner, should he need to visit the chiswick area on business in the future. I will definately stay there again if I'm in the area." (97908628)

    The hotel was clean, the staff helpful and polite. Breakfast was very good with a nice selection of food. The room itself was very roomy, comfortable and clean. There was a little bit of evidence of revamping the carpets and decor, but it was unobtrusive and the staff explained and made us aware of the fact.

  • 8/10 Anonymous ( Solo business traveller) 

    on  July 5, 2008

    "Good value" (108080006)

    Friendly service, OK room, good price

    Very hot day and no air con (but I knew that!)

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  July 2, 2008

    Staff friendly. Hotel convenient to where I wanted to go.

    Shower in bathroom not the best.

  • 5/10 Anonymous ( Family with young children) 

    on  June 30, 2008

    "When we were eventually shown to our room we found it very pleasant and adequate for our stay." (97338167)

    On arrival my reservation hadn't been booked but your receptionist managed to locate a double room and turn it into a twin room for my friend and I. I suppose you could say that that was a good point but had you not have had a spare room then my weekend would have been totally ruined!

    At breakfast one of your waitresses was inexcusably rude when we asked for a little more time to decide what we required for breakfast.

  • 10/10 Anonymous ( Mature couple) 

    on  June 20, 2008

    "good" (97488226)

    friendly helpful staff and manager

  • 8/10 Stephen ( Young couple) 

    from Cwmbran , GB  on  June 11, 2008

    "It was good. " (97077558)

    Excellent value for money. It was perfectly adequate and the off road parking in london was a plus.

    bit old and tatty in some places.

  • 7/10 Anonymous ( Mature couple) 

    on  June 4, 2008

    "adverage" (97354014)

    clean and comfortable

    very poor breakfast room, not enough room to sit around the tables, my husband had to perch on the edge of his seat to reach the table and was nudged all the time by passing customers

  • 9/10 Blake ( Young couple) 

    from Milton keynes , GB  on  May 28, 2008

    "A good well priced hotel for London, would recommend to friends" (97236237)

    Great desk service, clean and tidy room, able to leave luggage during the day before check in, good choice of toiletries etc...

  • 8/10 Andrew ( Young couple) 

    from Harrogate , GB  on  May 28, 2008

    "good value for money.would go again" (97649853)

    warm,friendly staff.good value for money in london.good location.bed comfy.

    reception of tv in bedroom poor.dining room cramped for breakfast

  • 7/10 Brian ( Solo business traveller) 

    from Birkenhead, merseyside , GB  on  May 23, 2008

    Central location for my business visit the following day

    The cooked optional breakfast was over cooked!!

  • 6/10 Anonymous ( Solo business traveller) 

    on  May 20, 2008

    staff was cordial

    rooms were in poor repair, toilet did not flush, shower did poor job of dispensing water, paint chipping around windows and counter/ tub.

  • 9/10 Anonymous ( Solo leisure traveller) 

    on  May 19, 2008

    "A clean and functional budget hotel. A surprisingly large bathroom attached to my single bedroom. My room was at the back of the hotel and very quiet." (97417366)

  • 8/10 Anonymous ( Group of work colleagues) 

    on  May 15, 2008

    "We received a friendly welcome and the staff were always pleasant and helpful. The hotel room was clean and comfortable, with plenty of storage. Continental breakfast (included in rack rate) was standard juice, cereal, toast and coffee but cooked breakfast items were available at very reasonable prices. The hotel is situated within easy walking distance of several tube stations (District Line); there are lots of restaurants nearby, and the Thames Path is a 5 minute stroll from the door. Well worth a visit!" (97321495)

    Friendly nature of staff and quirky internal decor

    The en suite shower!

  • 3/10 Tiago daniel ( Solo business traveller) 

    from Almada , PT  on  May 13, 2008

    "The hotel really needs some repairing and maintenance. It wasn't to clean has well. The breakfest was very poor." (97442700)

    It was spacious.

    It is very old and needs urgente maintenance. Their isn't any air conditioning. The water taps didn't work correctly and the carpet was in a very bad state.

  • 5/10 J ( Solo leisure traveller) 

    from Kilmacud, dublin 14 , IE  on  May 12, 2008

    "I feel this hotel is only barely of 3* standard, and so NOT good value for money at c. £100 per night. Its location is the only reason I chose to stay there as Chiswick was my specific destination. A little investment in exterior improvement and redecoration of lobby areas, including better lighting to brighten the lobby areas which look dingy, would greatly improve this hotel." (97754003)

    Location: Central Chiswick. Sitting room for hotel guests very comfortable. Internet access available. Room clean but see dilikes below...

    Room was clean but very outdated decor. Window and curtains of room were filthy. Security in room (door and window) not adequate. Lobby and exterior of hotel in very bad need of refurbishment/redecoration. Very dark and dirty-looking.

  • 8/10 Brian ( Solo leisure traveller) 

    from Ballyclare , GB  on  April 23, 2008

    "i was really pleased to able to check in before the official time as it saved ma lot of bother with my overnight bag." (97446121)

    location

    bathroom quite small but not a big problem

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  April 16, 2008

    "The staff were very pleasant and helpful. I would have liked to have seen their service apartments for future reference for trips to London, but they were full so I was not allowed a viewing. The major asset of this hotel is its location." (97903222)

    Well located for Chiswick high road and Turnham Green station

    My room was situated on the front of the building over the main road, which was a bit noisy.The room could do with some new wallpaper.

  • 8/10 Anonymous ( Mature couple) 

    on  April 9, 2008

    "Basically we only used the hotel to sleep overnight and for that purpose it was adequate. Our room was quiet and therefore we did get a good nights sleep which is what we wanted." (97221620)

    It was convenient for the Event we were attending

    We found the hotel too hot

  • 5/10 Anonymous ( Other) 

    on  April 8, 2008

    Convenience to local amenities

    I booked a room and the suggestion was that there were kingsize beds available, this is not the case, it was twin beds pushed together, so I asked for a move to a room with a double bed

  • 9/10 Francis morgan ( Solo business traveller) 

    from Moreland hills, ohio , US  on  April 8, 2008

    "I would recommend this hotel because of 1) the staff and services, 2) the location of the post office, 3) for the proximity of some great restaurants, and 4) the nearness of bus and train accommodations. A very solid choice for a hotel." (97725355)

    The service staff was the best, responsive and most helpful.

  • 8/10 Anonymous ( Mature couple) 

    on  April 3, 2008

    "Great location, pleasant staff, comfortable room. Fantastic value for our money!" (97161480)

    Spacious, clean, comfortable.

    Breakfast-room is too cramped.

  • 8/10 Gerard ( Young couple) 

    from Stevenage herts , GB  on  March 26, 2008

    "a good stay in a good value for money hotel.In the heart of chiswick high street close to all resturants & pubs" (97991114)

    good value for money in london, easy online booking

    only problem was the taxi ordered by the hotel,driver did not no where he was going had no meter in taxi and wanted £8.00 to take us just over a mile,and did not speak very good english

  • 6/10 Anonymous ( Mature couple) 

    on  February 14, 2008

    "I would have like to known the size of the room and the fact that, despite my specific request not to be on the ground floor,it was. I appreciate that this request could not be guaranteed but I thought there would be a good chance of being higher up and able to leave windows open all the time. The staff at the hotel were very pleasant and efficient and the general atmosphere congenial. I would recommend the hotel but advise anyone to make sure the room is one they want." (97833392)

    Its location

    Our room was too small. I felt cramped and regret not paying slightly more for the extra space that I would have had in either the nearby Premier Inn or Express by Holiday Inn.

  • 9/10 Anonymous ( Young couple) 

    on  February 8, 2008

    The cosiness

    there was no iron in the room

  • 8/10 Anonymous ( Solo business traveller) 

    on  February 4, 2008

    "Very good impression, relaxed, friendly staff, good service. Clean, spacious (for London) rooms with good facilities - especially internet access (needed for work). Lack of dining facilities not a problem as Chiswick has plenty of restaurants." (97894103)

    Convenient location for underground rail links, local amenities (restaurants, etc). Friendly & helpful staff.

    Room at front of building was a little bit too noisy, but I'm a light sleeper. Would recommend asking for a room at rear in preference. I had two disturbed nights out of five but slept fine the other three.

  • 8/10 Anonymous ( Mature couple) 

    on  December 13, 2007

    "Very convenient for Heathrow Airport and underground/buses. Chiswick has a large selection of reasonably priced restaurants. Also within close reach of a very pleasant Thames River walk. On dealing with an equiry about the booking, I found Active Hotels extremely efficient, courteous and dealt with my enquiry immediately" (97525775)

    It was convenient and reasonably priced, staff were very pleasant

    If you were a light sleeper- the early morning traffic noise

  • 10/10 Mary ( Mature couple) 

    from Ilford , GB  on  December 6, 2007

    privacy and discretion overall. I liked the way staff handled check-in, occasionnally I book for my daughter and her husband; i like the facility of booking for visitors as opposed to bookers. I like the facility of booking a flat as opposed to a room. I like the opportunity of booking for members of my family as opposed to just for myself and my husband.

    The only complaint I have is relatively minor - there was an excess of caffeine-free coffee as opposed to the regular variety.

  • 7/10 Curtis ( Solo business traveller) 

    from Chester springs , US  on  November 4, 2007

    "I liked the area. Very alive with lots of restaurants and pubs. If I had a car parking would have been a problem. I would suggest that they start serving breakfast earlier than 0700." (97460186)

    Size of room and classis decor

    The shower was absolutely horrible. Although not applicable to this trip, the lack of air conditioning would preclude me from staying there in the summer.

  • 8/10 Anonymous ( Young couple) 

    on  September 26, 2007

    "The hotel is nice and reasonably priced, but next time I book (if I need to stay at the same district again), i'd like to make sure about the beds and the shower, which needs replacement. But in general, I think the accomodation was nice and very friendly, which is very important in my opinion." (97588067)

    well, it was nice, cosy, with good interrior design, nice friendly staff, polite, not intrusive, nice breakfast and the interrior is very warm, as I have already mentionned. I also definitely love the location.

    the shower was a little bit old fassioned and we couldn't enjoy our tradition of taking shower together, every time I was in I had the feeling it was going to collapse, even when I was there myself (though I am very small and thin), so going there together was out of question at all, but the water was running well, so basically, it was sufficient. Also never got a chance to choose the bed though the site said there was a choice between twin rooms and kingsize beds,

  • 10/10 Charles michael ( Group of adult friends) 

    from Cannock , GB  on  July 19, 2007

    "An excellent place for a family group for a short stay. Very helpful staff, beautiful gardens. If the question of diffiuclties with stairs had come up in the booking process, I am sure we could have been put on the ground floor and grandmother would not have needed to negotiate all those flights of stairs." (99076197)

    We were accommodated together in the annexe, surprised by having a flat with full kitchen facilities all to ourselves, and given the choice of having our own breakfast in our flat or be served in the main hotel. The kitchen turned out to be equipped well enough that we could have most of our meals there - a great help! When there was an empty salt shaker in our flat, staff responded as promptly as if we had been in the main building. Very good!

    We were upstairs, with three flights of stairs to negotiate and no option of a lift. This caused problems for our 93 year old grandmother, but the flexibility about kitchen arrangements meant she didn't have to negotiate the stairs too often.

  • 9/10 Anonymous ( Mature couple) 

    on  July 14, 2007

    every thing

    nothing

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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