Riviera Alum Chine Hotel and Apartments, Bournemouth

14 Burnaby Road, Alum Chine, Bournemouth, BH4 8JF

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This hotel is exclusively located in Alum Chine, with panoramic views across the bay, a happy atmosphere and popular health and leisure facilities. The... more

 

£ Rooms from £65 (approx. $98) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
8/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Mike ( Mature couple) 

    from Bedford , GB  on  July 9, 2008

    "Very pleasant and quite relaxing - the intention of the visit" (108000061)

    Service of staff at breakfast; in particular young lady named Nanna Good response when problem arose with in-room television set.

    Non-locking catch on Bedroom (Fire Escape) Window [Security Risk] Overall Room Temperature (too hot with little opportunity to control apart from open window)

    4 of 4 people found this review helpful:

  • 9/10 Anonymous ( Family with older children) 

    on  August 9, 2008

    "Would definitely stay again when in the area. Pleasant experience." (107227552)

    Staff friendly. Good pool facilities. Rooms clean and to a good standard. Breakfast excellent, plenty of choice.

    Bed not terrificly comfy. Drainpipe outside window of our room possibly in need of repair, as it rains, water pours down against the outside window.

    1 of 1 people found this review helpful:

  • 4/10 Anonymous ( Young couple) 

    on  July 14, 2008

    "Adequate to just get away but had a very old feel to the hotel rooms. " (108095827)

    I objected to be asked to pay at check in. It removes my right to not pay for poor service. The pool area was unclean. The cooked breakfast was the poorest quality.

    1 of 1 people found this review helpful:

  • 9/10 Geoffrey ( Solo leisure traveller) 

    from Harrogate , GB  on  February 22, 2008

    "I knew everything about the accommodation before I stayed as friends had already stayed there and told me all about it-also I studied location,photos,remarks etc on the internet." (97333246)

    Cleanliness,TV,tea & coffee making facilities in room,location.

    I ordered a lager at dinner and the waiter never brought it.

    2 of 2 people found this review helpful:

  • 10/10 Linda ( Solo business traveller) 

    from East grinstead , GB  on  October 31, 2008

    "Very good experience and will use again. Lovely sea view from room with balcony" (107500404)

    Very friendly and helpful staff. Lovely atmosphere and good facilities

    Carparking is a bit tight at peak periods. Food was a bit bland

  • 9/10 Anonymous ( Mature couple) 

    on  October 29, 2008

    "Generally good, apart from the above, and we would come back - but not during periods when heating is needed." (107844993)

    First class breakfast, when they were very busy too.

    Inadequate lighting in bedroom. Heating off for too much of the time. By all means 'save the world' but how about less heat for longer? And not at 4 45am, when I had to switch it off. Do you still have the flimsy bit of paper for key collection etc if you stay longer a week or a fortnight? I doubt it would survive the experience.

  • 7/10 Anonymous ( Mature couple) 

    on  September 30, 2008

    "A bit expensive for the quality of the hotel." (107392825)

  • 5/10 Anonymous ( Young couple) 

    on  September 17, 2008

    "Great location, nice hotel, but be prepared to: park miles away (the hotel car park is tiny and the surrounding streets are jam-packed with cars) take ear plugs (to block out the inevitable drunken behaviour and fights that accompany your average English wedding party) take your own breakfast - if you have a deadline (as we did), you won't get any as it seems to be served whenever the staff feel like it. " (97406546)

    Nice hotel, great location, close to beautiful Alum Chine beach, decent food in restaurant.

    Parking - there isn't any! Wedding party on while we were there with fights and drunken behaviour until the early hours of the morning. Staff didn't seem able/keen to intervene. Breakfast not served at 7.45 as stated in the hotel booklet - when we asked how long it would be, we were told in an airy manner that it would be another "five or ten minutes". As this is a £100 a night hotel (and we were sailing from Southampton at 10am, hence the urgency), we were less than impressed.

  • 5/10 Andrew ( Family with older children) 

    from Essex , GB  on  August 27, 2008

    "Wouldn't stay again, I have emailed the hotel." (107297116)

  • 5/10 Anonymous ( Solo business traveller) 

    on  April 29, 2008

    "Not a service-oriented hotel. Despite there being only 6 other guests at breakfast, I waited 10 mins to be seated because no staff wre present in the dining room. After a further 15 mins, I was served the wrong breakfast. I ran out of time and left. Overall, this hotel may appeal to retired visitors to Bournemouth but certainly not to business travellers." (97820180)

    Room size

    Hard bed, noisy ventilation system, bathroom in need of repair

  • 7/10 Anonymous ( Family with young children) 

    on  April 9, 2008

    "As there was a large party of guest for a weekend. Their evening entertainment on the first night carried up to the 1st floor room. This was so loud that we were able to hear everrthing free of charge!! The room was very narrow and although clean and functional did not provide a lasting impression. The cost of the room did not reflect the furnishings. The staff were extremely friendly and helpful and did make the weekend pleasurable." (97326740)

    Clean

    Compacct, old fashioned, not soundproof

  • 9/10 David ( Group of adult friends) 

    from Watford , GB  on  March 13, 2008

    "It was a very enjoyable stay and the staff were attentative and helpful." (97702470)

    Clean, fresh and very inviting

  • 9/10 Simon ( Family with young children) 

    from Taunton , GB  on  February 26, 2008

    Good quiet location

    Bit small

  • 9/10 Anonymous ( Young couple) 

    on  December 19, 2007

    "Lovely weekend and a good hotel" (97394007)

    Simple and clean

  • 10/10 Anonymous ( Young couple) 

    on  December 4, 2007

    "Hotel easy to find, directions on website perfect (but I do know the area!). Excellent restaurant with fabulous views, good food, fast service and friendly staff. Room spotless and had fantastic views of Alum Chine beach. Very peaceful and beautiful location (no stag or hen parties here!). Friendly, welcoming atmosphere, staff really helpful. Only gripe: car park should be bigger." (97108890)

    Spotless room, friendly, helpful staff, fantastic sea views, excellent value for money, good restaurant, nice atmosphere, swimming pool.

    Car park should probably be bigger (although doubt if space on site allows).

  • 8/10 Philip ( Other) 

    from Ashford , GB  on  October 24, 2007

    "Generally the hotel was very good and we will be staying there again when we come back to Bournemouth in the new year." (97946658)

    the hotel was clean and tidy and the staff were courteous and very helpful. The breakfast was very good.

    unfotunately we booked quite late on a busy weekend and the six rooms we had were spread out all over the hotel.

  • 8/10 ( Group of adult friends) 

    from Bucks , GB  on  July 5, 2008

    "enjoyable" (97130531)

    helpful friendly staff and good facilities

    1 of 2 people found this review helpful:

  • 8/10 Anne ( Other) 

    from Llandrindod wells , GB  on  October 2, 2007

    Room was clean & comfortable.

    Food in restaurant was rather expensive for a family of 4.

  • 9/10 Fay ( Other) 

    from Coventry , GB  on  September 27, 2007

    "Clean, easy access for disabled, ample parking, well situated and friendly, helpful staff. Would definitely recommend." (97699687)

    Clean, easy access for disabled father, ample parking, well situated.

  • 8/10 Anonymous ( Young couple) 

    on  September 26, 2007

    Generous room size

    1.Rather tired outdated decor 2.Over looked the parking area which was used by the staff as a rest room late in the evening

  • 5/10 Anonymous ( Mature couple) 

    on  July 11, 2007

    "Poor." (97242714)

    Staff were nice

    I would say there was a dislike for everything, especially the food.

  • 8/10 Christine ( Group of adult friends) 

    from Enfield , GB  on  June 28, 2007

    "The hotel and grounds were clean and tidy and the staff friendly. We would recommend this hotel, and intend to stay again soon." (99548416)

  • 8/10 Anonymous ( Other) 

    on  June 27, 2007

    "Overall a good experience, good clean accomodation and good food." (99397080)

    lcation and facilities

    room was alittle compact

  • 8/10 R ( Group of adult friends) 

    from Bexley , GB  on  June 14, 2007

    "the only problem was the size of the room and the hot tempreture. Everything else was very good. negative: to expensive food made me eat else where" (99744272)

    very clean and tidy.

    the room was very very hot. i know it was close to the summer but even opening windows did not help. sauna did nit work. The price of the food was very expensive, hense not eating there

  • 9/10 Anonymous ( Mature couple) 

    on  June 13, 2007

    Everything about the stay was first rate from arrival to departure with excellent service from all staff.

  • 8/10 Anonymous ( Mature couple) 

    on  June 13, 2007

    "We had a good stay, just overnight but wished we could have stayed longer. Enjoyed a quick swim in the indoor pool which was a bonus. Breakfast was good, buffet style fruit and cereals with rest cooked to order which we preferred as it arrived hot. Good choice with alternative to fried. The hairdryer in the room was one of those awkward ones where you have to keep the switch held in all the time it is in use. Quite painful if you have arthritis or similar in your hand as I did. Car parking not that easy as hotel car park too small for number of rooms and off street parking quite busy. Overall though the stay was great, we did have an on-line discount which made it better value for money than if we had paid full price." (99305734)

    Spacious room, very clean and comfortable. We asked for a quiet non smoking room which the hotel provided.

  • 8/10 Anonymous ( Family with young children) 

    on  June 10, 2007

    "Comfortable rooms ,good breakfast,parking tight but not a problem close to the sea .bar adequate" (99334906)

    the indoor pool came in handy in bad weather

    games room was a bit of a let down.evening meals not good

  • 9/10 Colin ( Mature couple) 

    from Sandy, bedfordshire , GB  on  June 4, 2007

    "Good family hotel with entertainment of an evening. Leisure facilities good i.e. swimming pool, sauna etc. However, not sufficient parking for all guests. If you decide to walk into town via the beach, there is quite a steep hill to walk up on the way back. Staff excellent" (99886203)

    CLEAN

  • 9/10 Marcelina ( Young couple) 

    from Reading , GB  on  June 3, 2007

    "When I arrived, the Hotel made a good first impression, the staff were nice,hotel looked clean and overall I did enjoyed my short stay at the hotel." (99581436)

    The accomodation was quite cozy,comfortable,facilities provided lived up to mine exectations,the price was reasonable.

  • 9/10 Chris ( Solo business traveller) 

    from Kibworth beauchamp , GB  on  June 2, 2007

    "Overall I would stay again as the hotel was busy but not noisy the staff always tried to please. As a lecturer in food and health & safety I did spot several infingements I took pictures for use in my lecturs but did not complain as I was staying a guest not carrying out an audit. One of the nicest hotels I have stayed in for a long while and I will stay there again, I am thinking of taking my wife down for the weekend as it is a great part of the country." (99889029)

    It was clean and a working space was available for the laptop. The staff were friendly but business like as they should be.

    Breakfast started far to late at 7.45. but the staff did find me some coffee and toast and equired if I would be staying a further night as they would organise a better breakfast the next morning, I declined the offer as I know the extra amount of work that has to go into starting the kitchen 45 minutes early for one guest, but I appreciated the offer.

  • 9/10 Anonymous ( Family with older children) 

    on  May 31, 2007

    very clean rooms

  • 9/10 Anonymous ( Young couple) 

    on  May 16, 2007

    "Overall was a good stay, we didnt get to use all the facilites ie swimming pool,sauna which was a shame." (99474771)

    Very clean room & the bathroom was spotless.. Breakfast was a good choice of food & very well cooked & quickly delivered. Staff very friendly.

    We had to walk through the dining hall to get to our room-bit badly. There was some parking to the front & rear but at busy times was not really enough.

  • 7/10 Anonymous ( Group of adult friends) 

    on  May 12, 2007

    "The disable room was bath/shower not shower only. We were therefore accommodated in the family room which had a shower but with no disable facilities and the shower was very poor. A disable room with a wheel-in shower should be available, because the rest of the hotel is good for wheelchair disabled people." (99119141)

    Adequate

    Poor shower

  • 9/10 Wendy ( Mature couple) 

    from Crediton , GB  on  April 28, 2007

    "A lovely hotel but initially seems a strange location, arriving through what seemed to be a housing estate and finding this ocean liner of a hotel there! Driving into Bournemouth a pain, very badly signposted, but very easy to get to down the prom. or on the little train!" (99152961)

    Room spacious and clean - well equipped. Ensuite facilities clean and bright. Pool and jacuzzi lovely and open at convenient times i.e. before breakfast! Short walk to beach and promenade

    As the hotel got busier, it was a problem finding a parking space, but we did go at Easter which is a fairly busy time.

  • 7/10 Claire ( Young couple) 

    from Coventry , GB  on  April 25, 2007

    Friendly staff and location

    Room service menu, would have liked a buffet for breakfast, the room

  • 5/10 Sian ( Young couple) 

    from Swansea , GB  on  June 10, 2008

    "a little disapointing. training and customer service needs to be polished. the food in general was short of the mark in consideration of the price of hotel for the weekend." (97510369)

    pool sauna and jacuzzi were lovely facilities. the location was great.

    the food- we ordered a meal in the bar at 8:45 and bar service finished at 9pm. we had a lagsagne and steak baguette. the lagsagne was rancid/it was bordering on unedible. breakfast was very slap dash. the waiters/waitresses were not particulartly polite. the hotel itself needs to polish up on customer service.

    0 of 1 people found this review helpful:

  • 8/10 John ( Mature couple) 

    from Plymouth , GB  on  April 19, 2007

    "the hotel was hard to find, but when arrived the staff were helpful and polite, the hotel was clean and well managed." (99229499)

    clean, spacious and well equiped

    hair dryer switch was very awkward, but understand that it was for safety reasons

  • 10/10 Anonymous ( Other) 

    on  April 17, 2007

    The space of the room and the way we were treated with our small dog.

    The doors slammed at the final stage of closing which upset our dog and caused us to worry about the stay of other guests'especially late at night.

  • 8/10 Anonymous ( Young couple) 

    on  April 12, 2007

    near to the beach, walking distance to the town, the room is an excellent condition, friendly staff.

    1. We weren

  • 8/10 Anonymous ( Group of adult friends) 

    on  April 12, 2007

    "Our stay was very enjoyable, food, room and evening entertainment were good. We had a relaxing easter week-end and we wouldn't hesitate in returning for another week-end break." (99733136)

    Our room was very clean and tidy with everything to hand. The staf were very helpful and friendly. A good base for touring Bournemouth and surrounding area.

  • 8/10 Anonymous ( Solo leisure traveller) 

    on  April 6, 2007

    "For what I paid it was very good value for money. Food very good but would have preferred less courses( 4/5) and slightly cheaper. Maybe?? more entertainment in evening to make me stay in the bar and buy drinks I did not like the wine in tiny one glass bottles even in the bar. An awful lot of sediment in my bottle I had with my meal" (99156650)

    Cleanliness and value for money. Bright /cheery room

    The bathroom was small/very narrow and would have been better with a shower rather than a bath. Bath was high to step in and out of

  • 10/10 Gregory ( Solo leisure traveller) 

    from London , United Kingdom;GB  on  April 6, 2007

    "smashing" (99209436)

    clean

  • 10/10 Andrew ( Solo business traveller) 

    from St helier , United Kingdom;GB  on  March 8, 2007

    "Hotel very claen. Staff extremely helpful. Food was good. I will stay again next time I am in Bournmouth." (99201439)

    Very good indeed. Super single room. Graet bathroom. Very claen and good service SINGLE ROOM. GREAT BATHROOM. SPOTLESS.

  • 10/10 Anonymous ( Solo leisure traveller) 

    on  February 8, 2007

    "Excellent value." (99028938)

    All required facilities provided.

    One small niggle - as the TV was small and high wall-mounted and not angled downwards it was pretty much impossible to watch. - might be better if was placed on a desk or table?

  • 9/10 Elizabeth ( Other) 

    from East tilbury , United Kingdom;GB  on  January 5, 2007

    "We thoroughly enjoyed our stay at the Riviera, good staff, food and decor. It was very warm in the public areas, despite the a/c. We personally felt that it would have been better to have the band Bitter Sweet playing on N Years eve, and the disco on New Years Night." (3304141272)

    Hotel had been decorated to a high standard - food was nicely presented and good quality

    shower could have been hotter. Quite a long walk from Bournemouth's town centre.

  • 8/10 Anonymous ( Mature couple) 

    on  November 15, 2006

    "Good all round hotel with little to fault in the 2 nights we stayed there.A bit disconcerting that the room key was given by reception without looking at the key card even though had not met that receptionist before. Other than that would choose this hotel for another winter break." (99105058)

    Very nice hotel. Rooms clean and tidy. Good breakfasts.

    Rooms a bit small but OK for a few nights.

  • 8/10 Mike ( Solo business traveller) 

    from Nr taunton , United Kingdom;GB  on  September 5, 2006

    "Our usual working life consists of staying in hotels or B & B's. This hotel was dearer that our usual budget and it would be quite expected for the standards to be as good as they were." (3305289668)

    overall comfort of room and cleanliness

    Nothing specific, would like to stay there again.

  • 10/10 Joanne ( Family with young children) 

    from Castel , United Kingdom;GB  on  August 27, 2006

    "We enjoyed our stay very much, the indoor swimming pool and jaccuzi were very nice, the bar areas were very comfortable and the restaurant was lovely and light. We were very impressed with the choice of food for breakfast, the service was excellent and the staff friendly.We will definitely stay there again." (3305085932)

    We were happy with the room and en-suite bathroom

    nothing to fault at all.

  • 10/10 Anonymous ( Family with young children) 

    on  August 26, 2006

    "very nice would book again" (3304443048)

    it was all very good

    the evening meal could have included food for kids. would have been nice to be allicated a car parking space

  • 10/10 Paul d ( Group of adult friends) 

    from Bishops itchington , UNITED KINGDOM;GB  on  August 19, 2006

    "The only issue I had was with the pool and sauna area. I found this to be rather grotty and really does let the hotel down in comparison to the lounge, bar and rooms." (3305111007)

    Very well presented hotel. Room 214 was very roomy and light. Great value.

    Nothing

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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