Copthorne Hotel Plymouth, Plymouth

Armada Way, Plymouth, PL1 1AR
4

Located in the bustling city centre, this hotel is an ideal destination for business or pleasure. Situated within the hotel is Bentleys Brasserie, our... more

 

£ Rooms from £62 (approx. $93) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 7/10 Anonymous ( Group of work colleagues) 

    on  August 5, 2008

    "Fairly good, the room was clean and quiet. The staff on duty were very helpful " (107292677)

    Limited parking and due to there being a alarge wedding at the hotel this was a problem. No air conditioning which at this time of year can be a problem

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Group of adult friends) 

    on  August 1, 2008

    we really enjoyed our stay, pleased with the cleanliness of room and linen and facilities

    thought the breakfast expensive

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  June 17, 2008

    "Very good and would stay again" (97860037)

    Good location, breakfast excelent,

    I didn't understand why all the towels were not in the bathroom. Why put some in the draw in the bedroom - confussing!!

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  November 4, 2008

    We were very happy with our stay and will stay there again. Very convenient for the town, pleasant walks, good restraunts etc.

  • 5/10 Anonymous ( Mature couple) 

    on  October 18, 2008

    "Would not stay again, we have stayed in much nicer hotels for less money. hotel was fairly clean but staff were not really resident friendly. Room was clean. " (107338168)

    No really outstanding good points to speak about hotel was not the average 4 star that we are used to staying in.

    staff not very polite or helpful. Evening meal was not edible only choice of 3 starters, main and dessert, would not recommend this hotel to any friends.

  • 9/10 David ( Mature couple) 

    from Sheffield , GB  on  October 8, 2008

    "Very good." (107624356)

    Very pleasant friendly staff. Manager very friendly. Breakfast excellent. All persons met were willing to talk socialy.

    Fire alarm at 01:25 approx but not the hotels fault. (Oh, and Sheffield Wednesday lost 4-0 :-( and again cannot blame the hotel for this)

  • 9/10 ( Family with young children) 

    from Chaul end village , GB  on  March 27, 2008

    "anyone who like us , booked at the last minuite , would be happy with the accomodation.the hotel is right in the town centre, 25 min walk throgh central park to the football ground, easy walking distance to all places. nothing we can complain about . breakfast was buffet style, with a good variety of choice . well done copthorne." (97243944)

    clean comfy bed nice tea making facilities clean towels . very nice .

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Group of work colleagues) 

    on  October 7, 2008

    Location

  • 9/10 Garry ( Mature couple) 

    from Sheffield , GB  on  October 7, 2008

    Basic room in clean and good decorative order - everything worked. Check - in quick and efficient, less than five minutes from walking through the door. Friendly, polite and helpful staff.

  • 8/10 Eira ( Mature couple) 

    from Neath , GB  on  February 28, 2008

    "We had a thoroughly enjoyable week-end, our daughter studied in Plymouth 15 years ago and it was our first visit back since then, so we knew where the Copthorne was situated and chose it for that reason. It was a really comfortable hotel, which could, I suppose have some attention to the deco in the rooms and bathrooms, but overall we enjoyed and we would certainly return hopefully in the near future." (97012562)

    Comfort, cleanliness, breakfast, close proximity to everywhere.

    1 of 1 people found this review helpful:

  • 8/10 Anthony ( Mature couple) 

    from Leatherhead , GB  on  October 2, 2008

    "Good value for money" (107156666)

    Clinical, efficient

    Disorganised breakfast on both mornings - nobody took charge - waitresses lacked initiative/training

  • 10/10 Anonymous ( Mature couple) 

    on  January 4, 2008

    "Excellent value for money" (97479401)

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Mature couple) 

    on  September 16, 2008

    "Very good,i would stay again." (107270670)

    Clean, tidy,very up market.Bathroom and shower was good,good facility for ironing and pressing.

    Room was bit airy,stale smell,other wise ok. Overnight parking was very good.

  • 9/10 Diane ( Group of adult friends) 

    from Staffordshire , GB  on  January 2, 2008

    Very conveniently situated for the purpose of our visit.

    1 of 1 people found this review helpful:

  • 5/10 Graham ( Family with young children) 

    from St austell. cornwall , GB  on  September 13, 2008

    Convenient central location.

    Found the room rather drab considering the hotel is a four star. Resented having to pay extra to park my car in the hotel car park.

  • 9/10 Daniel ( Family with young children) 

    from Northampton , GB  on  December 30, 2007

    "Generally when i book a hotel i prefer it to be as near as possible to where i will be visiting, the copthorne plymouth is an ideal place to stop if you are spending time in the city, its close to the city centre, the railway station, shops and not far from the actual seafront itself, perfect in that respect. Also i found the staff very friendly and helpful." (97620197)

    Very clean, modern and the added bonus of satellite tv in our room!

    Cannot think of anything i disliked really

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Group of adult friends) 

    on  December 12, 2007

    very well placed

    prices of beers etc. price of breakfast.

    1 of 1 people found this review helpful:

  • 9/10 Elizabeth ( Mature couple) 

    from Camborne , GB  on  November 20, 2007

    "great location would stay again" (97730232)

    lovely big room, nice and airy

    lights in bathroom not bright enough

    1 of 1 people found this review helpful:

  • 7/10 Ann ( Mature couple) 

    from Tiverton , GB  on  May 8, 2008

    "I would have been nice to have been advised about the Pool being no longer available before we came." (97063918)

    Friendly, attentive Staff

    The reason I booked the Hotel was because there was a Swimming Pool and when we got there on Friday, were told that it was no longer available, our room was not serviced until late on Saturday afternoon and on Sunday morning the breakfast service was poor.

  • 9/10 Tom ( Solo leisure traveller) 

    from London , GB  on  April 9, 2008

    "Extremely pleasant, I was there to watch Charlton Athletic who also happened to be staying overnite on Friday before their match against Plymouth which they won." (97351411)

    Clean and comfortable

  • 7/10 Kalvin ( Group of adult friends) 

    from Birmingham , GB  on  April 2, 2008

    "RECEPTION STAFF WERE FAR FROM HELPFUL,WHEN ASKED WHY WE WERE PUT ON SMOKING FLOOR THEY SAID IT WAS BECAUSE WE HAD NOT REQUESTED A NON SMOKING DID NOT SEE THIS AS A REASON TO BE PUT ON SMOKING FLOOR," (97231562)

    PUT INTO SMOKING ROOM WITH OUT BEING ASKED PREFERENCE AS AL OF US WERE NON SMOKERS WE WERE ALL A BIT DISSAPIONTED

  • 8/10 ( Same sex couple) 

    from Birmingham , GB  on  March 29, 2008

    clean

    not much of a carpark,water pipes made noises all night and kept us awake.

  • 5/10 Anonymous ( Mature couple) 

    on  October 25, 2007

    "I would like to have known where exactly the hotel and room were; ie beside a Sainsbury's car par above a bar/restaurant (presumably it was smokers standing outside that were noisy). The room was very crowded with furniture, there was insufficient hanging space/drawers that functioned properly. Lighting in the bathroom was poor." (97848637)

    Very noisy. Especially outside the hotel (was that Sainsbury's air conditioning that made that racket)- but room opposite shut very noisily too.

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Young couple) 

    on  March 28, 2008

    "the staff were very curteous and very helpful. hotel was well situated for all our needs." (97821790)

    room was well equiped could have had biscuits to go with the morning tea

    nothing to dislike which does not help

  • 7/10 Anonymous ( Solo leisure traveller) 

    on  October 14, 2007

    "Staff generally good and helpful. Lack of air conditioning. Advertisement for hotel did not make clear that hotel situated in an elevated position and overlooking main roads at busy roundabout. The walk back to the hotel from the centre of Plymouth up steep hill for elderley." (97724225)

    Comfortable bed but furniture quite old

    Old fittings to Bathroom and rate of flow at cold taps poor

    1 of 1 people found this review helpful:

  • 10/10 Anonymous ( Mature couple) 

    on  October 2, 2007

    "This is the first time I have stayed at any Copthorne Hotel and I was Impressed with the decor and ambience of the hotel. Bedroom was spacious and very clean as was the rest of the public areas. The on site parking was definately a bonus & the staff were very helpful & informative on the area." (97954781)

    On site parking in a city centre

    2 of 2 people found this review helpful:

  • 10/10 Christine ( Mature couple) 

    from Yelverton , GB  on  August 4, 2007

    comfortable room and friendly staff.

    parking charges

    2 of 2 people found this review helpful:

  • 8/10 Anonymous ( Mature couple) 

    on  August 22, 2007

    "Clean, quiet hotel. Overall good stay." (97089326)

    Connecting room was available.

    Hotel TV channels did not show movies advertised.

    1 of 1 people found this review helpful:

  • 10/10 Kathryn ( Young couple) 

    from Rotherham , GB  on  November 9, 2007

    "The overall value for money was excellent" (97242562)

    The location and helpfulness of the staff particularly the receptionist.

  • 9/10 Anonymous ( Group of adult friends) 

    on  November 7, 2007

    Location

  • 5/10 Barry ( Mature couple) 

    from Cahersiveen , IE  on  November 2, 2007

    "we would not stay at this hotel again or any other of your hotels if they are like the plymouth hotel Reasons 1. We stayed two nights weeknend break and the room was not serviced i had to ring down to reception at 4.00pm to get t.bags and towels 2 no champgne cocktails as your literature. 3 the receptin staff were less than helpful when asked about buses they replied the bus stop is outside and coul not tell us anything else and when we asked about attractions in plymouth to see there was no literature for us to use, after all this is a tourist hotel as well as business.4 when we checked out and went down to the car park to go home we found out that we needed a token exit all the staff seemed to want is our money no helpat all we had to go back to the first floor reception to get a token. ialso appreciate that new staff do have to learn the ropes and am very willing to wait while they fight there way thro the computer but in ahotel of this supposed quality ther should have been a senior member of staff to suprevise and a receptionist shpould also be good at english the on did not speak english very well which vaused problems" (97711492)

    internet access to costly and hard to access

  • 8/10 Anonymous ( Mature couple) 

    on  October 31, 2007

    "The address took us to the Holiday Inn via the car sat. nav. and the car paek wasn't easy to locate/ Staff were quick to respond. Complimentary drink voucher excellent. Bar comfortable." (97679642)

    clean... good facilities

    inadequate shower

  • 8/10 James ( Young couple) 

    from Penzance , GB  on  October 12, 2007

    "It was a very pleasant stay." (97768083)

    The location was good. The bed was also very comfy. The cleaner gent was very friendly.

    Sky News didn't work.

  • 6/10 Andrea ( Mature couple) 

    from Fareham , GB  on  October 7, 2007

    "Whether the room was air conditioned and if so if your adjust it, as the room was far too hot for us. How quiet the room was" (97229086)

    Central position to city centre

    Cleanliness of room left a lot to be desired with huge stains on bedroom carpet and sheet looking like it needed a very good wash. Having the door knocked at 8.15 a.m. when we were there only one night i.e. checking out by 11 - so why not have a list of people already checked out with the housekeeper and clean those rooms first and not disturb guests at such an early hour

  • 9/10 Anonymous ( Group of adult friends) 

    on  July 27, 2007

    "Found the hotel to be clean with the room providing everything that was needed. The central fan proved useful as the room was a little stuffy - opening the window wasn't an option (busy road)." (97166615)

    Safe underground parking

    Expensive breakfast

  • 6/10 Anonymous ( Solo business traveller) 

    on  July 13, 2007

    The staff were polite and helpful.

    It was not worth the money I paid. I've stayed in 4 star hotel in the past and there were of much higher standards.

  • 7/10 Anonymous ( Mature couple) 

    on  April 18, 2007

    The quality of the bathroom was poor. The shower didn't really function very well as a shower - it was more like a tap- it was just one big jet of water which was so powerful that it bordered upon hurting your skin. The decor is the bathroom was extremely old fashioned the poor lighting made it very dingy.

    1 of 1 people found this review helpful:

  • 7/10 Olive ( Mature couple) 

    from High wycombe , GB  on  July 5, 2007

    "By and large the hotel was good, very clean with a good central location. However, breakfast was supposed to be served until 10am, but while in the middle of our fruit dish (9.40am - 9.45am) we were asked to get our hot food as they were clearing away. There was very little left, and what there was was very unappetising. The hot food was cleared by 9.55am, lucky enough no one else came in." (99534190)

  • 8/10 Anonymous ( Mature couple) 

    on  June 29, 2007

    "well placed hotel for the city centre, clean and well maintained, but parking is insuffient for the size of the hotel,especially as they make a charge for parking." (99760553)

    close to the city centre, clean

    parking facilities poor, insuffient parking spaces

  • 8/10 Anonymous ( Young couple) 

    on  June 27, 2007

    "lack of parking" (99913292)

    very clean and presetable

  • 9/10 Maurice ( Mature couple) 

    from Bournemouth , GB  on  June 13, 2007

    Nice & clean, plenty of room

    We had a broken cieling fan that we reported but nothing was done when promised, the boy racers outside in the sainsbury car park kept us up for 3 nights, everybody we spoke to in the hotel complained about this

  • 8/10 Anonymous ( Mature couple) 

    on  June 12, 2007

    Good location. Easy access to all the shops in the city centre.

  • 10/10 Norah ( Other) 

    from Bristol , GB  on  June 8, 2007

    "All my queries got answered when I booked on line.even although i had to ring the hotel up i found the staff very pleasent and helpful." (99396064)

    Very inviting,clean and bright sunny room and a lot of space

  • 10/10 Anonymous ( Other) 

    on  June 6, 2007

    "Nice stay" (99280715)

  • 8/10 Geoff ( Solo business traveller) 

    from Chester , GB  on  May 28, 2007

    "Pleasant hotel in good central location but expensive broadband access. Also, I could receive but not send e-mails but I could not get any assistance from staff as to how to remedy this. Internet and e-mail facilities are now very important for many business guests." (99342388)

    Location, pleasant view, not too big.

  • 8/10 Anonymous ( Group of adult friends) 

    on  May 16, 2007

    "Very enjoyable stay!" (99254270)

    Good Position for walking into the city centre & to attactions.

    Had a bit of trouble finding the underground carpark.

  • 10/10 Anonymous ( Solo business traveller) 

    on  May 15, 2007

    "I booked my room on-line, but on arrival the check in desk had no record of my booking. The problem was quickly and efficiently dealt with." (99425293)

    It was very clean.

    There is a warning sign in the bathroom stating that the door must be closed when taking a shower, as the steam sets off the fire alarm! Perhaps an efficient extractor fan should be fitted which would prevent this?

  • 7/10 Phil ( Solo leisure traveller) 

    from Thatcham , GB  on  May 10, 2007

    "When I arrived at the hotel they had me booked in for July and not as I requested, and had confirmed, on line...! However, the reception staff were great and had no trouble getting me in for the time I required." (99234692)

    Clean and tidy

    Restaurant staff were curtious, however, it seemed to be forced politeness and not a friendly politeness.

  • 9/10 Hannah ( Group of adult friends) 

    from Truro , United Kingdom;GB  on  April 24, 2007

    "Overall our stay at The Copthorne was great.Very close to the train station and close to the town.The rooms were brilliant&the staff very nice.Although i felt we could've been given more information on arrival about general hotel things." (99342797)

    Good distance from the town centre,but not too close for noise annoyance.Lovely room with lovely comfy beds!

    We were not given much information on arrival,like where the bar was or how we would go about upgrading to having breakfast etc

  • 8/10 Anonymous ( Group of adult friends) 

    on  April 24, 2007

    the bed was very comfortalbe the room very clean .the people were very friendly.

    the shower was not really up to standard

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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